In my experience, the company has a questionnaire to screen for eating disorders, but doesn’t verify or act on the information provided, whether it is disclosed during screening, sales or onboarding. They also provide no warnings or disclaimers at any stage. Instead they say “too bad” when a customer has not been able to self-diagnose a complex mental health condition and signs up to their programme.If you’re a good business, you care about warning and safeguarding your customers properly, instead of onboarding them with minimal checks and locking them in for 4 months. That, to me, feels like wanting to make a quick buck, and not genuinely caring for customers.I reached out to them to raise this and ask for a refund. I emailed multiple times over 2 months but received no reply until I sent them a physical letter, which feels unprofessional in terms of customer service. Since replying, their tone has been not taking responsibility. They offered me a one month refund in an effort to make me “go away” after getting the physical letter. Not once did they acknowledge gaps in their system, not once did they say they will take the feedback to make the service safer for their customers.For what they charge (£1,196, which is billed at £299 p/m for a minimum of 4 months), you could instead go to a dietitian with more qualifications, who can help you lose weight sustainably and safely instead of paying for services like these.
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