I have been most impressed with the service. The "Billie" that I bought had issues right after its initial operation. The staff were very quick to respond to my email outlining the issues and asking how I could get it replaced or whatever. The staff have been excellent in following up with this and sent out a replacement quite swiftly. However, the second one just wouldn't work at all after its initial operation, so I am continuing to be in touch with the staff who have been assisting how to remedy the situation. It has been a bit frustrating that both devices both had issues, but TI am very grateful for understanding and helpful staff with whom to deal. Thank you
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