DO NOT USE THIS COMPANY. Not only did I get incorrect very sensitive information, I was passed from pillar to post, booked calls were late. I was treated poorly and they still 4 months later fail to accept where they have mislead/ misinformed me if their “findings”. Fertility is not an area which should be dealt with in the way I have been treated. A very anxious time has been made worse by the disgusting care from this company. I have since obtained further tests from another company who have analysed the information and advised how the information given by IVF matters was incorrect. Not only that but they later on deny the information they gave ( even though I have it in an email!) please don’t waste not only your time & money but it’s not worth the stress and anxiety!*** EDIT ***The response to this review sums this company up, at no point do they takeResponsibility for the important fact that I received 2 differing sets of results from 1 set of blood tests! Furthermore the test I purchased is no longer available on the website after me sharing my concerns with the viability of the advertised promised information (without further tests to back it up).Poor service, I even got blocked on their WhatsApp chat service after chasing to a reply to an email which I sent 8 weeks prior with no reply!! I was swiftly unblocked when raised this with the FHEA.Honestly, don’t waste you’re time or money it’s not worth the further pain during what already is a difficult time.
Claim your business profile now and gain access to all features and respond to customer reviews.
IVF Matters is the UK’s first online fertility clinic, allowing users to gain expert advice in the comfort of their home. Start your IVF journey today.
