Paid almost $4k for a Mr Cool system. They were paid immediately (4/1/26), the next day got an email saying the system was shipped, but no freight company or tracking number provided. Waited till 4/6 to ask for a tracking #, then told the system was not shipped but would be going out that day. Waited till 4/9 to check on the shipment and the tracking number that was provided was invalid. Called Ingrams, they claimed the system was in my city and to call the shipper. Called Arc Best on 4/10 and was told they have no record of any shipment ever being sent by Ingrams. Called Ingrams and was hung up on by the sales rep. Called back and was told there wasn't a supervisor available to speak with me but I should just wait and see if a shipment (that isn't in the shipper's system) eventually arrives. What??? You have my money but haven't shipped my equipment, NO.
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