You want me to be honest OK I bought a Mr cool 5 ton heatpump diy unit one year and 4 months later it stops running. So I called Ingram's to get a tec to contact me tobsee if we can figure this out on how to fix it. So Ingram's customer service put a ticket in for a tec person to call I explained to customer service how Important it is to get the heat up and running due to the fact I have two very old people depending on the unit to keep them warm at night two days later I still have not heard from them at all tomorrow will be three days yeah I'm pissed if I spend my hard earn money on unit that I depend on to keep my old ass in laws warm and it stops in 1 year and 4 months and i can't get anyone to contact me I was going to buy two more units one for down stairs and one for the master bedroom. But now after seeing Ingram's really don't give a damn no I best get my other two units from someone else.
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