I deposited €160 and won €7,400. When I tried to make a withdrawal, they initially told me that I could only withdraw €423 at a time and a maximum of $1,000 per day. As soon as I tried to do this, my withdrawals were blocked, and they told me via email that I had to provide ID documents and similar information.
First, I sent my passport as an ID. After that, they asked me to send my passport with the website visible in the background. I sent that. Then, when I asked them if they needed anything else from me, their communication was very poor, and they did not clearly specify what they required. I am experienced with this, as I have dealt with other gaming platforms before, so I am familiar with these delay tactics.
I chose to send my bank account details when they requested it, knowing they would likely ask for my utility bill and proof of address afterward. I find their delay tactics very frustrating, and it seems intentional—they want people to keep playing with their winnings. I am apparently not the first player to experience this.
I see this as a very unprofessional and disproportionate casino site. I still have not been paid, and I sincerely hope that I will receive my funds.
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