Your response only reinforces my concerns even more. You continue to rely on a “document” from a private entity, yet you still avoid answering fundamental questions: **1. Is this entity a governmental or legally recognized authority? Yes or No.** You never provided an answer because it is clear that the answer is NO. This is a private, non-regulated company with no legal authority to freeze funds or instruct betting sites to hold customer balances. No official body recognizes this entity as legitimate. Yet, you depend solely on this private organization to justify holding customer funds for “1095 days.” This is not a legal standard—it's an internal rule created by your company. 2. You state that this entity doesn’t communicate with clients, yet you are using documents that supposedly come from them. This is your biggest contradiction: • If they never contact customers, how did they send a document to you? • If they never share investigation details, how do you know an investigation exists? You are using a private company with no public accountability to justify freezing customers’ money. **3. My legal counsel has confirmed this: A private betting site cannot freeze funds without a legal order or regulatory decision.** There is: • no court order • no regulatory decision • no government directive • no official statement from a sports federation—only a PDF from a private company treated as if it were an official authority. 4. You keep repeating the same message because you have nothing else to say. Instead of: • providing proof of a real investigation • offering any timeline • or sharing official documents from a recognized authority You continue to repeat the same generic response. This is not transparency; it is a tactic to delay withdrawals. 5. “Confidentiality” is not a valid excuse to hide behind a private NGO. Confidentiality pertains to official investigations, not to obscure private companies. Final point: You state, “we, like you, are awaiting the completion of the investigation.” But you chose this private company, you froze the funds, and you are responsible for returning customer money. Your reply only highlights the unprofessional and unregulated nature of this process. I will escalate this to: • the relevant gaming authority, • consumer protection networks, • and legal advisors specializing in online gaming fraud. I will not accept having my funds frozen based on a private company's internal policy.
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