Your response highlights my concerns even more. You continue to rely on a document from a private organization, yet you fail to address the most fundamental questions: **1. Is this organization a governmental or legally recognized authority?** Yes or No. You avoided this question — because the answer is NO.
This organization is a private, non-governmental entity with no legal authority to freeze funds or instruct betting companies to retain customer balances. No regulator, ministry, federation, or legal authority acknowledges this organization as an official body. Yet you depend entirely on this private entity to justify withholding customer funds for “1095 days.”
This is not a legal standard — it’s an internal rule created by your organization. 2. You state that “this organization does not communicate with clients,” yet you reference documents that are supposedly from them. This presents a significant contradiction: • If this organization never contacts customers… how did they provide you with a document? • If they never disclose investigation details… how do you know an investigation even exists? You are using a private entity with no public accountability and zero transparency to justify freezing individuals’ funds. **3. My legal advisor has already confirmed this:** A private betting platform cannot freeze funds without a legal order or regulatory decision. There is: • no court order • no regulatory decision • no governmental directive • no official statement from a sports federation Just a PDF from a private entity that you treat as if it were a government. 4. You keep repeating the same message because you have nothing else to offer. Instead of: • providing evidence of a legitimate investigation • giving a timeline • or sharing any official document from a recognized authority You repeat the same generic statements. That is not transparency — it is a tactic to delay withdrawals. 5. “Confidentiality” is not a valid excuse to conceal information behind a private NGO. Confidentiality pertains to official investigations, not to private organizations that are virtually unknown. Final point: You claim “we, like you, are awaiting the completion of the investigation.”
But you chose this non-governmental entity, you froze the funds, and you are accountable for returning customer money. Your response only underscores how unprofessional and unregulated this process is. I will continue to escalate this to: • the relevant gaming authority, • consumer protection agencies, • and legal experts in online gaming fraud. I refuse to accept having my funds frozen based on a private organization’s internal policy.
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