Please everyone read this carefully for this company is scamming and siding with their courier that did not deliver a thousand pound worth of goods to my home but to someone else’s .I ordered a package deal jackery 1000 with 2 solar panels in 17 th Jan 2026 , they claim that the items was delivered but only panels and leads were delivered all separately but not the actual unit itself , the picture of the delivered was clearly a different address for it shows at the front door a bicycle which I do not have and carpet which I do not have and the interior that it’s clearly not my home . Jackery wants me to report this to the police which I refuse for I was told by citizen advice and the police station that if the goods was not delivered to your address with proof of picture being at your front door ect , it is against the law to make false claims and I can get in trouble for . I have informed jackery of this and they say that they will only send this is I was to commit a false claim to get a crime reference number which I was advised by the local authorities not to . I am now £700 down with no positive results whatsoever, this is my eyes are totally irresponsible of them and the courier and not my problem knowing the fact that the delivery photos was not my address for they do not even have the correct colour of my door nevermind the interior is inferior to mind residents. Please please please do not have anything to do with this company for they will make you commit a false claim which is a punishable crime here in the United kingdom 🇬🇧 , there are plenty of other company that makes good gear with much better customer service that will see sense and responsibility when a problem occur, thank you for reading this unfortunate disable ex servicemen.
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With over 9 years of experience in the field, Jackery is now a global energy leader, the number one producer of portable power, and one of the world’s biggest manufacturers of outdoor solar utilities. In redefining the use of clean energy for outdoor living, we’re a major front in the fight against climate change.
