I purchased a Jackery 2000 V2 and solar panel set up. To my dismay fault code error F1 (internal communication error) appeared on the battery unit so Jackery agreed to replace the unit. I just assumed I was unlucky! Second unit arrived with the same problem. Jackery then continued to replace the solar panels and accessories to no avail. Same codes appear. Customer service is shocking, product and technical support is non-existent.Trying to arrange a refund is Impossible and they are avoiding all costs. Terrible experience absolutely diabolical product. A company that has grown too quick without the proper support or technical knowledge in place or quality controls. Absolutely NOT recommend.
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With over 9 years of experience in the field, Jackery is now a global energy leader, the number one producer of portable power, and one of the world’s biggest manufacturers of outdoor solar utilities. In redefining the use of clean energy for outdoor living, we’re a major front in the fight against climate change.
