I ordered a golf trolley from them and I had used it for a 4 rounds and then the battery died on me. They then sent me a new battery but then the same thing happened again. At this point, it can't be an issue with just the battery so after discussion it had been said that I would return the trolley to them for a refund. They first said that the trolley will be picked up on Monday 9th Feb 2026, it was not picked up. They then have tried to arrange a re delivery 2 more times and no one has come to pick up the item.
I have tried to email them to have an actual conversation with a representative but they reply to my emails every 3 days with only one answer "We will rearrange for the pick up". I have requested to speak to someone on the phone to understand what is happening but they are do not seem to care.
I had spoken to someone originally about this so they are able to pick up the phone and speak but this is the worst customer service I have ever seen.
Simple customer service is something that has obviously not been taught at this company.
I have also requested to speak to a manager and they have said that it is not possible and they are also not allowed to let me know the managers name?
Something very odd it going on at this company.
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The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items.
As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices.
All items live on site are in stock and will be despatched on a next day service if ordered before middaySee more
