jal.com

2.2
2.2 Based on 31 reviews

...

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Wilfred
Unpleasant experience with staff

Upon landing, I was mistakenly instructed by staff to move to the front of the plane to deboard. Only then did they realize I was not the person they needed, and I was told to continue on my way. This embarrassing situation left me feeling inconvenienced, and there was no apology offered. Even my attempts to contact them later went unanswered.

1
Date of experience: Dec 14, 2025

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