jal.com

2.2
2.2 Based on 31 reviews

...

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Rhett Brooks
Worse than low-cost airlines

This experience was worse than that of budget airlines. The check-in process was the least efficient I’ve encountered. Communication was poor, no assistance was provided, and the staff were rude and humiliating to customers who sought help. Prepare for one of the most disappointing flying experiences of your life.

1
Date of experience: Dec 03, 2025

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