jal.com

2.2
2.2 Based on 31 reviews

...

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Edwina Coleman
Lack of support for business class passengers

After a change in the flight, our seats were no longer together and not by the window, despite having paid for the service. The company offered no assistance unless we paid an additional fee of 1000 USD per person to upgrade. Due to the lack of support, I canceled the flight and booked with another airline.

1
Date of experience: Oct 08, 2025

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