jal.com

2.2
2.2 Based on 31 reviews

...

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Frances P.
No compensation for damaged luggage

After taking a flight, I discovered my luggage was damaged upon collection. However, the airline refused to compensate me, stating that I reported it too late, which seems unreasonable. Other airlines allow claims within a 1-3 month window. My luggage cost a significant amount, but now it's unusable due to the damage.

1
Date of experience: Aug 14, 2025

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