Amongst all this craziness with the coronavirus, JAL were extremely understanding and helped us with changing our flights after we tried, unsuccessfully, to get in touch with TravelGenio which is the travel agent that we used to book our tickets. They could have said no but they helped. I can't tell you how much we appreciate it and what a burden you took from our shoulders especially during this time when not a lot of companies are willing to go the extra mile. Thank you!
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