A disgusting company who barelycommunicate and are happy to leave the home of elderly people with no heating. After agreeing to renew my parents boiler plan for another year, the boiler broke a few days ago. We waited for a visit and a part was needed. The engineer said he was only able to order a cheap version (£200 due to rules ) but it may not fit as the proper part was too expensive. After many attempts to get in touch via their crappy AI system to establish what was happening, a manager assured he would sort things. The companies answer? To cancel my parents policy (via an impersonal email) after 3 -4 days of chasing - they gave no reason. On chasing again, a rude manager said itwas too costly. We had twice been told the part was on order and he claimed it had never been ordered. This company left my elderly parents with no heat in their home in freezing winter for days with no intention of sorting. My parents offered to pay the difference if there was a spend cap. But no, this bunch refused and offered them a boiler quote! As if we’d give them the business. So reGAS SURE - if anything is sure- save your money and use a different company as there is nothing sure about this company or their maintenance plans.Thankfully another local company who are more professional came to the rescue and are fitting a new boiler tomorrow.
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