I enjoyed my time with JLT. I originally came from InteleTravel, and JLT really helped put me on the right path. They supported me in establishing my business, provided solid foundational training, and I started to see a real increase in bookings. There are plenty of suppliers to work with and lots of opportunities to learn and grow.
This remained the case until I decided to leave. My decision wasn’t personal — it was based on the increase in fees, the introduction of the TopDog system, and the opportunity to join a local company that could help me grow much faster in my area. That move has paid off.
However, since leaving, communication has been disappointing. Emails often go unanswered, which doesn’t feel very professional and unfortunately reflects back on me. I’m still waiting for a reply to a question I asked in December, yet when a balance became due, a response arrived immediately. That contrast was frustrating.
I also found the system for working out fees and commission a bit complicated at times. I was never fully confident about what I would actually earn from each booking. At points, it felt like the leadership team were overwhelmed, and support messages would go unanswered. It gave the impression that JLT was growing faster than it could comfortably manage.
Overall, I had a positive experience while I was with JLT, and they genuinely helped me get started in the industry. But once you leave, the level of support drops significantly, which is a shame because my decision to move on was purely about growth and opportunity, not dissatisfaction.
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Discover a world of travel opportunities with The JLT Group. Whether you're looking to become an independent travel agent, book trips for friends and family, or enhance your business with travel services, The JLT Group provides comprehensive support and training. With over 20 years of combined entrepreneurial experience, Janine & her team offers valuable insights and personalised mentoring to help you succeed in the travel industry. Enjoy access to hundreds of travel suppliers, including the big mainstream brands, earn commissions, and join a passionate community. Secure, professional, and inspiring, The JLT Group is your go-to for all travel needs. See more
