I ordered a bag on August 25, expecting it within 4 working days as promised. It arrived on September 8, 11 working days later. When I contacted customer service, they responded as if it was my fault for inquiring about the delay, with no acknowledgment of their missed delivery window. I wouldn't order from their website again; other platforms are much more reliable. While the product is good, the customer service is abysmal and they seem indifferent, which is disappointing.
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