As a customer, JanSport does not live up to their Warrantee of lifetime replacement. I, Darin Perk... have tried on three occasions to get a bag replaced or even credit for a likeminded one. The last time I contacted them and warned them of a complaint, and they didn't even try to contact me for a resolution. I would not or no longer purchase their Bags until they live up to their warrantee standards.
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