In the end, it turned out fine, but the documents we purchased – the Japan Rail Pass – got stuck in Norwegian customs. The shipment was missing a Commercial Invoice, and we had to ask you to send one afterwards. This process took several days, and the package arrived just one day before our departure, so it was a bit nerve-racking. I believe you should have known that a Commercial Invoice is required and that it should have been included with the shipment from the start.
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Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan.
Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc.
More info on our company and products, on our 5 languages website: https://www.japan-experience.com/.
In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).See more
