Bought a service i could not used in Japan, i explained the situation and Even though i sent Osaka enter inf refusas they refused to reimburse me arguing it was possible to get on, which was not ok when i wanted 1 hour show the tickets and get refused. 3 year i buy at japan expérience other time was ok but this time not ok, very anoying to be treated like its your fault we will not charge u back even with that happened, all ost like you lie it was possible to get in. And the solution « step by step » proposed did not work, impossible ton register on their website therefore impossible to get a barcode, and impossible to get in with all the documents sent to me (mail, order, original ticket, purchase proof). Not acceptable
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Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan.
Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc.
More info on our company and products, on our 5 languages website: https://www.japan-experience.com/.
In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).See more
