japancandystore.com

4.2
4.2 Based on 508 reviews

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Hey 👋🏻
Love This Store!

So, I want to start by saying I love this store. I have bought from it many times in the past. With my recent order though, this is the longest it has ever taken to arrive. I made 2 orders, 1 on October 15th 2025 the other on October 22nd 2025 I feel they should have arrived already, but they have not. In the past , they arrived within 1 - 2 weeks. It is November 14th 2025 today, and I have not gotten any updates on the orders. It shows they have not even shipped, it just says "confirmed". On the Shop app it just says "preparing shipment". I already contacted their email and WhatsApp support. I couldn't get to their SMS support, because it says it was too busy and not available. I did get a response from their YouTube channel when I commented on their YouTube short video. I will say again, this store is great, they have an awesome variety of things to buy, just wish their costumer support was a little better. 🚨UPDATE🚨 they responded back to me through email and YouTube comments. The delays are because of them moving warehouses. I'm glad I got a response back.

4
Date of experience: Nov 12, 2025

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