japancandystore.com

4.2
4.2 Based on 508 reviews

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Ginger Pictsie
Ordered July 2025, still waiting for order December 2025

I ordered in July 2025, and received only one item from my order about 2 weeks later. I am still waiting for the rest of my order, around £35 worth.I have emailed multiple times and received a copy and paste response about warehouse issues in early September. I was promised my order was shipping soon. It's 2 months on now from that last update and still nothing,and no replies to my emails asking for an update.Edit to reply to reply: This is exactly what I was told more than 2 months ago. And how can they state my order is being shipped ASAP? They have no way of identifying my order number from this review.Edit one month later: Still no notification my order has been dispatched. I have absolutely no confidence this is coming or that I am being taken seriously. As you don't respond unless I comment here, I would appreciate a cancellation and refund at this point. I'm so tired of it. Thanks.

1
Date of experience: Nov 06, 2025

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