Placed an order on 8th October. Order status still says pending for dispatch. Have made attempts to contact via WhatsApp and email but no responses or acknowledgement received at all. (I'm still getting their marketing spam though!) No contact either when I asked for my order to be cancelled and a refund issued. They make several claims on their website:'Your order is usually shipped within one business day.' 'Delivery time is usually around 1-2 weeks to most countries'It also says 'The seller tries to ship the products within 2 business days. The seller tries to notify the customer if the shipping of the order is postponed for more than 7 days.'Regardless, none of these have happened and I am left clueless about my order or whether the items will actually be sent. I am now about to raise a dispute via my bank.I don't like to leave negative reviews but looking at other posts, it seems the only way to get a response from the company is to post on TrustPilot.
Claim your business profile now and gain access to all features and respond to customer reviews.
