japancandystore.com

4.2
4.2 Based on 508 reviews

...

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Janey R.
Tired of being jerked around

I ordered from them may 9th. Waited two weeks, sent an email asking about my order and got a reply days later with them claiming all orders are delayed because they're moving but the week after they'd ship it out. OK cool! Epic. I understand it can be hectic. Two weeks passed, another email assuring me they'd ship it soon... it's been seven weeks now.I emailed them last week asking for a refund and i got something to this effect in response: "uwu we sowwy it's late we are moving uwu we promise it'll come soon wait a lil longer" and something about tariffs and yada yada. It's been 7 weeks, I'm out like a 100 dollars and no order yet.I also found it funny they did a giveaway recently, and one of the steps to enter is "leave us a good review on trustpilot for a chance to win" to salvage their rating on here because it was dipping so low. All around sleazy.I'm not mad they need time to ship it I guess (7 weeks is ridiculous though) but refusing to refund me and making me wait more.

1
Date of experience: Jun 05, 2025

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