I wanted to send some chocs to my partner in Singapore but I was based in the UK. I found this store and immediately wonder if it was a scam and had to verify it from review sources such as Trust Pilot. Happy to see the good reviews, I made my order and waited. Their customer team responds rather quickly which is great. Finally I received shipping confirmation only to realise is just a piece of shipping information (Meaning DHL knows JapanCandyStore are shipping a parcel with them but the parcel hasn't been passed to them). It was through DHL and I was willing to pay more so that it would arrive sooner at the destination. So I waited and waited and waited. I asked DHL and they kept telling me that the parcel had not been passed to them for four days. On day 4, DHL received the parcel and immediately shipped it. JapanCandyStore, meanwhile, on day 3 told me it was "now" on its way after 2 working days have passed. I became impatient because I paid for DHL but I got a service less than that. It felt scammy because you are paying more for a service that you are not getting. When I send a not-so-happy email to customer service, suddenly the replies stop. I wonder why? Now I am concerned about the product state given the service I got. Call me a Karen or whatever but I was willing to pay more for a courier service. If I wanted a slower shipment, I would have paid less. So JapanCandyStore, please acknowledge your customer. Is a lot of money given to you especially given the economic state right now. As a business operator, you can at least be transparent with the customer about why there was a delay to help me understand the situation as opposed to saying we are "now" sending to DHL on Day 3 (2 working days wasted) and somehow DHL only processed and sent out in Day 4. I will update this review when the product arrives to comment about its arrival state.
Claim your business profile now and gain access to all features and respond to customer reviews.
