Amazing service.I ordered the last in stock of a large bag of Pocky Golden Butter Caramel, but received an email shortly after the order went through to tell me that due to an administration error the item was actually already out of stock.The reason this review is still 5 stars is the fact that they let me choose a few items from the store as replacements, and even allowed me to go over the value of the original order by more than £10 at no extra cost.Both the employees I dealt with in order to remedy the stock issue were incredibly kind, helpful, and prompt with replying. Couldn't ask for better service, they more than made up for the mishap and I'm very satisfied.As for the shop itself, the prices are very fair and the delivery costs to the UK are the cheapest I've found on any Japanese food supplier's website by FAR (just £3.99 with no customs). If that isn't deserving of 5 stars, I don't know what is.
Claim your business profile now and gain access to all features and respond to customer reviews.
