japancandystore.com

4.2
4.2 Based on 508 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Gulliver
Buyer Beware

This company, JapanCandyStore, included expedited shipping fees when declaring the value of the package for duties. The value of the goods, candies, I bought did not change with the addition of expedited shipping but they declared the package as such. When addressed, they responded saying that DHL requires the full value invoiced to the customer and shrugged it off with no remorse or offer to help remedy the situation while saying, "I hope you understand". Disgusting.I hope that other potential customers see this and stay aware of JapanCandyStore potentially overvaluing their packages for duties. Do not support this type of business practice! Needless to say, I will no longer be ordering from this store again.Edit: In response to the Reply, I've ordered from the store before in February 2021. The order came as ordered with no issue. Why this is an issue this time around, I am unaware of but with the little to no assistance I am receiving with this case, I'll happily take my business elsewhere.

1
Date of experience: Aug 27, 2021

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More