japaneseknifecompany.com

4.9
4.9 Based on 101 reviews

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Archibald
Slow service. Knife Ok. Offered a 15% refund.

They do not keep their promises about delivery times They say it'll take 1-5 days to deliver, plus 1-2 more for Scotland or Northern Ireland. Since I'm in NI, it should be 1-7 days. It took 12 days, from the 12th to the 24th. Almost twice the time advertised.I wrote to them several times asking about tracking info, given that proof of age is required for delivery. They ignored my requests completely. No communication until the item was on its way.If you are in a hurry, look somewhere else.The knife itself is fine, although it doesn't cut that well, it will not cut tomatoes without squishing them. But, of course, this is Suncraft fault, not Jap. Knives Co.*** UpdateThe Jap. Knife Co. call me on the phone today (a Sunday not less) and apologized about the delay and lack of response, and offered me a 15% refund on my order. Very nice of them. I gave them an extra star.

3
Date of experience: Jan 24, 2026

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