So I checked Trustpilot even before ordering from them, I should have known better and not risked it. But the one thing I saw people say was that at least the products they were sent are legitimate and I liked knowing the tariffs I would have to pay at checkout. I received fake Duo Black cleansing balm (I should have known with the marked down price). I've bought this cleansing balm through other means that I knew 100% I was getting legitimate Japanese products and immediately there were several red flags with what I received from JapanWithLove. The case was grey instead of the black it normally is. I put some in my hand to test it and it foamed up a little bit as I was rubbing it. Real Duo Black DOES NOT foam up. It had a generic soapy smell, real Duo Black has a citrusy smell very similar to ramune. As a side note, they had the label prepared for the package for around a week before it was actually shipped out which they did after I sent them an email asking about it, but really I'm not that upset about the wait time compared to receiving product that I don't feel comfortable using.
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A company supplies products sold in Japan with headquartered in Japan.
At Japan With Love store, we sell products with the most dedicated service to customers.
Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price.
We hope you enjoy our products as much as we enjoy offering them to you.See more
