I pre-ordered a Blu-ray on November 30, expecting it to ship early for the December 10 release. It’s now December 13, and I haven't received a tracking number. The service has been poor, with no response to my email, yet they processed my payment. This has happened multiple times this year, and now they say it's on backorder. You'd expect them to have stock for pre-orders. Truly disappointing service.
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