I am in the Columbus, Ohio area. I ordered a dishwasher from Whirlpool who sent two "installation" techs from JB Hunt. First one (Methy) looked under the kitchen cabinet 10 seconds and declared the water valve that he said needed to be disconnected from the old dishwasher and connected the new one "was the most corroded water valve I have ever seen". Yes, the water value he was focused on (1 of 2) was but it was not the water valve in use or that was connected to the existing dishwasher machine! The one in use and connected to the existing dishwasher to be replaced has fairly new brass fittings and was clearly visible to the naked eye! The second tech (Tubby) was looking under the sink (he wasn't going to fit) and was quiet. Methy proceeded to get into an argument with my disabled husband about needing a plumber and his years of experience (husband is 65 and recently retired and has extensive experience in connecting cement plant additive systems including plumbing). I refused delivery of the dishwasher today although they sure wanted us to let them drop the unit and run. They took pictures. My husband and I let them leave and also took pictures. Our pictures show the closed corroded valve with the existing water line to the dishwasher going right under it to the working valve. In other words, Methy and Tubby didn't want to do their job of installing the new unit and hauling the old unit away. If Methy hadn't been so belligerent to my husband, who is on oxygen awaiting a lung transplant, I might have said leave it but now I am furious. I have reached out to Whirlpool, JB Hunt and also Tubby who left his cell phone number just before they arrived. JB Hunt and Tubby hasn't called back. Whirlpool has rescheduled another delivery date, but I refused to have that same team in my house because they are either willfully lazy or just simply too incompetent to connect a dishwasher. Methy also owes my husband an apology before he crosses my thresh hold again. I am seriously considering cancelling the Whirlpool order all together. I work for a major employer whose employees buy Whirlpool through Perks at Work. I will follow up with our HR and Perks at Work to see if Whirlpool should come off the list if they continue to rely on JB Hunt for delivery as my experience does not appear to be an isolated one. Whirlpool also needs to consider another contracted delivery and installation company based on the reviews I have now read.
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