jbhunt.com

You have to bend over backwards to…

You have to bend over backwards to accommodate for this company. Been trying to get a Peloton bike picked up since beginning of April. They only do Wednesdays and Fridays pick up during regular working hours, for which unfortunately due to the healthcare structure of this country I'm not able to accommodate given we are short staffed and cannot just take the day off because JB Hunt can't figure it out logistically. They also accused me of being out of reach - which I had to correct them because I called them multiple times to try and resolve the issue and they basically told me call us back when you can be home during regular work hours. I took a week off from work to relocate for a new job. They said their routes are full months in advance (so why didn't you just schedule me when I told you I would be free this week?). Now they're trying to spin this story saying that they didn't know about the order and Peloton shouldn't have cancelled the pickup order ( which was done to avoid me being charged the monthly fee since they are such princesses I have to bend over backwards to accommodate their precious schedule). I cannot image how this company still exists if they cannot handle the logistics of pick up 2 months it advance. The 1.2 start overall review is a generosity given their gross incompetence and absolute audacity. Surprised that this company is actually surviving in today's economy but maybe they will go bankrupt soon given how badly they've managed this situation.Side note: the delivery people, the people actually doing the work, are absolutely amazing and such friendly guys. They were professional and got the job done quickly when they delivered my bike. Nothing bad to say about them. I would give them all the extra stars I took from their companies. I hope that they are compensated fairly by JB Hunt (wishful thinking).

Date of experience: Jun 16, 2025