JB hunt marked my delivery as attempted even though they didn’t reach out to me via phone when they arrived. They sent an email, which I got after the driver supposedly departed, even though by my estimate, he waited around less than 10 minutes. I called to see if they could get him back and the first customer service rep said they don’t so re-delivery and I would need to get a refund from the store I ordered my furniture from and start from the beginning (after waiting a month for a delivery date and scheduling work around it). I called a local number next and was told the driver was still in my area and would try to come back by end of day. Just waiting now. But seriously?? If you didn’t have a customer’s number, why would you wait to notify them until you were already there?? They should have emailed me last night. I also don’t understand why they didn’t use my phone number attached to the order at headquarters if the individual driver didn’t have it. I complained to the furniture company, but they can’t do anything until JB hunt either comes to me or sends them the stuff back. A total scam! They already have the money from the store and could care less if I get my items. I usually avoid third parties like this for these very reasons, but had no choice with this order.
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