jbhunt.com

Worst service ever-damaged my home

This company was contracted by Frontgate to deliver a very large mirror to my new home. 1st mishap was delivery truck arrived at home on scheduled day but only sent 2 guys. The mirror weighs 400 lbs. They didn’t even take it off the truck; said they already knew it was too heavy for the two of them. Came back a week later with 3 guys. Refused to use my moving blankets to protect my wood floor,-said they were fine!!! Item came in a large wooden crate-they unpacked/unscrewed the crate inside my home and took a big gouge out of the floor and scratched it all over at the front entry area. When taking it up the stairs the gouged the walls with the frame, scuffed the paint off the walls with the frame and their bodies while trying to turn it up the stairs and then finally scuffed the top stair as they slid the mirror onto the rug. It left silver paint on the stair wood. When leaving I was asked to sign the work order. I had paid for white glove delivery service that was explained to me would be very careful I signed it but added that my floor was damaged as were the walls. I showed the damage to the foreman and took pictures while I showed him. When contacted Frontgate I was told to call JB Hunt. When I spoke to JB Hunt they said they subcontracted out to another company, AMW Trucking without notifying me. I was told to contact them. They in turn denied there was damage, said I never told them there was damage when they were there-said they had laid blankets over my entire floor (100% lie) and that I had signed the work order indicating everything was fine. When asked about my notation they said it was not there. Knowing I had written that I asked for a copy-they have not provided it even though this was over a year ago. I told them I knew they didn’t have that document because that is not what I signed. Now JB Hunt has reviewed the claim and has denied it saying1. The team carried it into the house.2. The damage pictured would have to be a long line to be from the mirror3. The mirror would have been damaged if it had scratched the floor and wallsThey have made no attempt to come to my house to see the damage or to estimate repairs. I have provided 3 estimates to them. This is a new house. The damage is accurate to the described unpacking. There may well be damage to the frame of the mirror but it is 400 lbs and is now attached to a wall to prevent tipping so I did not turn it upside down to investigate scratches. I have invited them to come over and do that. It has been since February of 2020 since this delivery and I’m still fighting them to pay for repairs.I would not recommend either of these unreliable, careless companies to anyone who cares about their order or their home.Sent from myMail for iOS

Date of experience: Jun 25, 2021