jbhunt.com

Absolutely horrible experience

Absolutely horrible experience. As some others mentioned, if I could give 0 stars, I would. They were supposed to deliver a refrigerator and then a stove and both times it was an absolutely HORRIFIC experience. They had to come back twice to deliver the fridge because the first time we were told we had to get a plumber to install a water line behind the refrigerator. When we called the plumbers, they said there was nothing wrong with the way our water line was configured and the delivery people were just being "prima donna's", refusing to hook up the fridge because the water line was under the sink not behind the fridge.I should have learned my lesson ordering appliances from Home Depot, but I didn't. I ordered an oven, and when it was delivered they pulled out the old oven and told us, they couldn't install it because we had an "adapter" connected to the gas line. The delivery person got his boss on the line to repeat to us why they couldn't do the install, so we said we needed to call Home Depot. 3 days before Christmas, we needed to find a solution. Otherwise, I wouldn't have a stove on 1 of the biggest holidays of the year. The woman on the phone said we had 15 minutes, the delivery person stepped outside to speak to her while we were on the phone with Home Depot, and when my husband went back to find the delivery person, he had already left! This was within the 15 minute window we were given to try and resolve the issue. And not only did he just leave without letting us know, he took our appliance with him and left our old oven pulled out from the island in the middle of the kitchen floor!I will NEVER order another appliance that needs an installation from Home Depot, and I will be sure that if I go somewhere else to order an appliance, I confirm that the delivery service is NOT JB Hunt. I have never had such a poor experience or poor customer service from any vendor I've dealt with.

Date of experience: Dec 21, 2023