If I could give zero I would. I ordered a pelaton bike and had it set up to be deliver on a set date. I live on a military base and gave specific instructions on what gate a commercial vehicle needed to go through. I received a text saying my bike would be delivered in 15min, I wait and an hour goes by nothing. So I look at my tracking and it said attempted to deliver. Yet I received no call stating any issues. So I called corporate to follow up on this. They stated the truck was to big to go through the gate do they tired around, so my direction on which gate to go through were not followed. We resolve this and are to expect a retry delivery few hours later. Well to my surprise he says he can’t get on base maybe tomorrow. I informed the driver this will be delivered today. Once meeting up with drive he was in his own personal truck, with my $1200 pelaton in the bed of the truck NOT secured down and the monitor just laying in the bed of the truck. If I could upload a picture I would. When asked if it was secured the driver looked me in the eyes and said oh yes, when clearly it was not. He also had a personal friend with him who was not allowed on base which is why we had issues the second time. The level of unprofessional is unbelievable. The person who thinks it is safe to deliver a bike like this deserves to be fired.
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