Spoke with a woman by the name of Patrice. She gave me a time window of 4pm to 4:30pm. Driver called the day of delivery, said he would arrive at 3:30pm. Received another call from a different woman stating they could only wait 15 minutes. I was poised to arrive at 3:55pm - five minutes earlier than the window I was initially given - so the delivery was cancelled. This cost me a vacation day. I had to reschedule five days later because they wouldn’t wait 10 minutes. The woman on the phone said they normally provide 4 hour windows. When I said I was provided a 30 minute window - she apologized and said that isn’t how they do things. I believe the second woman I spoke with. It makes sense to give a 4 hour window instead of 30 minutes. But the lack of flexibility given the circumstances is uncalled for, especially when the time issue is their fault to begin with. That said, it’s impossible to avoid them. If you have a delivery, the seller will go with the cheapest option, which is undoubtedly J.B. Hunt Transportation Services. As consumers, we have to buy from sellers that don’t use J.B. Hunt. In my case, Whirlpool is using them to replace a faulty stovetop. I have no problem never buying from Whirlpool if it means avoiding J.B. Hunt in the future.
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