DO NOT USE them. I had a delivery of a washing machine. First, they arrived smelling like weed and where I reside it isn't legal. They installed my washer then had me sign a document so they could proceed to their next delivery. The document stated they did a test cycle and there was no damage to the home. About 15 minutes after they left my floor flooded because they didn't tightly secure the clamp on the drain hose in the back of the washing machine. When the washer went into drain mode the hose came off and caused water to flood my floor. I found out later the installers lied and said they came back to secure the clamp because the washing machine was moved. When they came back they helped me dry up the floor and lift the washing machine and my dryer to dry up the water from under it because I told them it was too heavy for me to lift. Then to hear they went back and lied and said I moved it is ridiculous. They basically wanted to cover the fact it was their fault. Additionally, the water got under my vinyl which caused damage because my home is not on concrete slab its on a crawl space. We all know what happens to wood when water gets to it. The adjuster who handles the claim on their side says he isn't calling to take sides or be bias but wanted to ask questions. I told him everything you all have read and he responds its going to be hard to fight it because once I touched or moved the vinyl they cant determine whose fault it was that cause the floor damage. He said the installers took picture and from the looks of it everything was installed properly. Since when does a picture confirm a clamp is tight enough it has to be physically tested. Everything he said was all favorable to the installers side in addition to letting me know how long he has been handling claims. He got upset because my tone and response was not happy because he was basically telling me this isnt going to go anywhere from every explanation that came out of his mouth. They say you reap what you sow and I hope that the lie the installers told was worth it. The result is unless I get a lawyer the expense of damage is left on me to take care of. This is bad business if you know like I know take caution when doing business with them, take lots of pictures and most importantly don't let them leave if they test anything until its complete.
Claim your business profile now and gain access to all features and respond to customer reviews.
J.B. Hunt is a Fortune 500 Transportation Company dedicated to helping our customers move freight efficiently. Learn how we can help you today.