I had a delivery scheduled with JB Hunt, with a delivery window between 10am and 2pm. At 1:50pm, my tracking info still said "In Transit" and had not updated to "out for delivery" so I called to check on the status of the order. I had plans that evening and had arranged my schedule for the expected delivery window. The person who answered the phone told me that the driver was en route to the delivery before mine and would call me after that to give me an estimated arrival time. I asked if I should expect another hour or more than that and the person on the phone got an attitude with me and said "we don't ONLY deliver [this item]. Some things take more time or less time." I explained that I was only asking for an estimate because my scheduled delivery window had now passed and I had arranged my day for that window, and might need to adjust my other plans. They interrupted me and said "the driver will call you when he gets done." I understand this company is likely stressed due to the upcoming holiday, and I also understand that things sometimes run late. It's the lack of communication about the delay and the rudeness of their customer service person that I am not understanding of. I will avoid using this company in the future.
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