jbhunt.com

Very upset at the lack of compassion of the movers.

I had to refuse my order of a new refrigerator because they would not move the one I had out. They wouldn’t even set it on the front porch. I chose a delivery between 2-6pm. And to remove the old one. They arrived at my house at 2:00. They said they were already behind in their deliveries. How could they be behind if they arrived at my house at 2:00 pm. I was their first delivery in the time slot between 2-6. The movers wouldn’t accept any extra money to relocate my refrigerator to my basement. It was a straight shot from the side door to the basement. They offered to not charge me the setup fee for delivery of my new refrigerator, which would mean they would not set it up because they’d have move the old one first, which they refused to do. I am very angry at the service I received. They were not helpful at all. They said they called their boss, he said there was an option in ordering the refrigerator to choose to relocate an appliance from one point to another. But he said it’s hard to find: I asked what can I do now. They said ”nothing”. I couldn’t do anything now about the delivery. So I had to refuse the delivery since they wouldn’t move my old refrigerator out first, unless they took the old one with them back to the warehouse. I chose the removal of the old one, because that was an extra charge, I thought they would move the old one to the basement for me. But they refused. What was I supposed to do? Have two refrigerators in my kitchen.

Date of experience: Jul 15, 2024