What kind of company schedules 10 of it's 12 deliveries in the day total on the 9-2pm slot and 2 of them in the 2-6pm slot? This one does! Surely when you contract with whirlpool to deliver refrigerators and other appliances you would at least realize people have stored the perishables in coolers or expect delivery within the contracted time window. This company rescheduled delivery for 5 days later, 2 and a half hours AFTER the expected delivery. Why pay thousands of dollars for an appliance and prepare when they never show up and reschedule a week later! You had his phone number and he has a doorbell camera, you never showed up. I hope you still have the appliance and it's in good condition. Especially considering it took you 2 hours to drive a delivery that was a 5 min drive as well as reported delivering 2 deliveries that would normally be 35 min drive on a good day, through 5 cities, in just 11 min. The person you did this too is disabled and has to hire someone to be there to prep and take care of the transfer of items. Now he must contract for another day all because of improper routing and scheduling not to mention communication...Truly baffling that your a fortune 500 logistics company. At the VERY Least call the customer when you know your over 2 and a half hours late causing a reschedule.
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