I was charged for a different amount than I agreed to pay for the order. After working with Customer Service Rep Ciara, she made the choice to refund shipping fees for the entire order. This amounted to much more than the original discrepancy. Along with the shipping refund, she also provided an explanation as to how the overcharge occurred and informed me that they are taking action to prevent this in the future. Ciara was a wonderful help and she went above and beyond.
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JB Prince is a provider of the world's finest chef tools, cutlery and equipment for professionals in the culinary industry. We have only quality products. Shop online or visit our store in New York!
