I received an item that was stained upon arrival, clearly not inspected before shipping. I reached out to the support team right away and was instructed to return the item, with the assurance of a refund and return postage costs, or a replacement. However, the reality was much worse. It took 14 weeks for the company to process the refund. I never got back the return postage costs, and despite my requests for a replacement, none was provided. I’ve sent multiple emails following up, but have been completely ignored — my messages are just being overlooked. They are quick to take your money, but when issues arise, customer service is nowhere to be found. This entire experience has been unnecessarily stressful, time-consuming, and deeply disappointing.
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