Bought a pair of trainers, last pair in my size. Arrived in a wonderful, timely manner and was initially very happy indeed. Wore them for the afternoon until I noticed that they were not symmetrical. The stitching on one side was a lot bigger than the other when you lace them up so one trainer is looser than the other. Contacted customer services explaining that my size was no longer available but I wished to keep the trainers if a discount could be refunded as they would be unable to resell them anyway because of the irregularities. I even sent a photograph confirming this which you could clearly see. Customer services absolutely did not listen to me and she kept requesting the trainers to be sent back for a refund which I did not want. Told her several times of the same issue which she completely ignored about six times! I asked time and time again to escalate my complaint which she wouldn't do so am none the wiser as she hasnt done, as I, the customer has requested which I was well within my Trading Standards rights to do so. I am now at a loss how to progress the matter further so will have no other option but to report such customer service behaviour to the relevant Trading Standards if a resolution is not met.
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