Ordered four items online at 1040am for same day click and collect.
Still hadn't received pick up notification by 7.50pm so attended at the shop before they closed.
Was greeted by the JD Sports' undisputed rudeness champion. With a huff and a sigh she told me that the order was marked down as cancelled (by them) due to one item out of four being unavailable and should not have attended the shop (probably due to inconveniencing her) until I was notified.
The 1st I knew of this, so I asked if I could just pick up the 3 available items which were sitting on a counter behind her and get a refund for the other item.
With another exaggerated sigh and a shake of the head; she explained that she'd have to get the manager's permission.
Wrote a text on her phone and walked away without another word or even looking up.
I waited for another 15 minutes until someone else obviously embarrassed and feeling sorry for me approached and had my items bagged and refund sorted within 2 minutes. The 1st girl was either having a bad day / bad life or needs some serious customer relations training and should not be in a front line position until then.
I had a sneaking suspicion that she had some deep rooted hatred for the football team colours that formed part of my order, but of course; that can't be confirmed.
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