What passes for “service” at Jellis Craig would, in any other industry, be called indifference dressed as professionalism.The Man sits on his phone as though it were an article of faith, unmoved by enquiry, untroubled by urgency. The Girl cannot muster the minimal competence required to send a link. This is not merely inattentiveness. It is a quiet contempt for the very people upon whom their livelihood depends.And yet, this is the theatre we now inhabit. A crowded inspection, bodies moving through spaces they cannot secure, each person carrying the small, private anxiety of a market that has outpaced reason. They are not just ignored. They are processed. Reduced to background noise in a system that rewards inertia over effort. It would be easy to lay this entirely at the feet of the agents and their choice of hopeless Gen Z's, but that would be too generous. This is the downstream consequence of a housing framework that has failed to keep pace with demand, a policy landscape that has allowed scarcity to become spectacle. When supply is strangled, service becomes optional. Why perform, when the queue is endless?What is most striking is not the incompetence itself, but the acceptance of it. A generation entering the workforce not with hunger, but with a curious detachment. As though the simple disciplines of responsiveness, accountability, and basic courtesy are relics of another age.I have entrusted this firm with eight sales in the past. That history, it seems, carries no weight. Loyalty has been replaced with amnesia. The relationship between client and agent, once grounded in mutual benefit, has been reduced to a one sided convenience.Let them continue as they are. Markets have long memories, even when individuals do not. The Robots will be better.
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