We purchased a house whilst living abroad. Sellers agent was Jellis Craig. We agreed to rent house using Jellis Craig. We paid Jellis Craig rental commissions for over 10 years. We constantly informed to conduct annual inspections with a family member. Jellis Craig opted for their own approach by conducting it themselves. We threatened them multiple times to listen to us or lose the business. We advised Jellis Craig on many occasions the house and gardens were were not being maintained to a satisfactory standard. Each time we were advised the tenants were wonderful. We had to point out that smashed kitchen tiles, broken kitchen draws, holes in curtains, damaged carpets, pests in the roof and significant garden overgrowth, trees dead as they would not water, blocked drains - all indicators of inadequate care. We believe Jellis Craig willfuly withheld information on damage from us so as not to inflame tensions with the tenant. When the tenants finally left, Jellis Craig stated the house was fine. They gave us the tired old line that any damage was fair wear and tear. Tenants did not clean a window, mow lawns, replace dead plants, clean oven, clean curtains, etc. we were advised by Jellis Craig as landlords we could not do anything. If we went took tenants to VCAT we would lose. Everything we said to Jellis Craig fell on deaf ears. We can only assume Jellis Craig did not give a damn. They only wanted their commission and were prepared to do nothing meaningful. Our biggest regret was persisting with Jellis Craig. We should have dumped them years ago. Jellis Craig were less than supportive. When we persisted on the damage and opted to go to VCAT we received some small compensation from the tenants. Jellis Craig claimed they “pulled off a miracle” negotiating the small sum of compensation. I can tell you, this comment fell on deaf ears. I should have listened to my instincts years ago.
Claim your business profile now and gain access to all features and respond to customer reviews.
