I engaged Jellis Craig Richmond 2 years ago to manage my property, worst decision I have made.. I live overseas so have to rely on them to do the right thing - I now know I placed my trust with the wrong company. It has been a dreadful process. The first property manager lied about doing maintenance repairs requested by tenants, which I only found out 9 months later and I had to raise multiple complaints they did not resolve. Senior managers didn’t seem to care or be responsive.Then the accounts department keeps paying invoices late which incur late fees which then gets charged to me - every month I find the late fee charges, ask for the refund and ask them to fix it. they apologise, say it’s fixed and then it happens again. If I didn’t check the invoices this would be hundreds of dollars a year.You can’t trust them, you have to check what they charge each month, ensure you are not paying extra cost in late fees. Sadly many landlords are probably paying for things they shouldn’t.If you want peace of mind, good service and value then avoid Richmond Jellis Craig property mnge office. Frankly the low ratings tell the story that I am not alone in this bad experience. I wish I had checked these ratings initially as it could have saved me time, money and anxiety.Yes they contacted me recently as per their reply below. However this was afterb18 months of many ongoing issues. It's to late for action now so I moved my property to another company.
Claim your business profile now and gain access to all features and respond to customer reviews.
